Exchange & Return
At Mana Beauty & Spirit, we strive to deliver your order as quickly and smoothly as possible.
Once you place your order, you will instantly receive an order confirmation email with all the details. Our team will then prioritize preparing and dispatching your order as soon as possible.
Orders are typically processed and dispatched within 24–48 business hours. If any product is temporarily out of stock, our team will contact you via phone call or WhatsApp with an update and the expected dispatch timeline.
Shipping Charges
Nationwide Standard Shipping: Rs. 200 on all orders, regardless of package size.
Delivery Timeline
Lahore: Orders are delivered through our in-house delivery service within 1–2 business days. If you require urgent delivery, please contact our customer support team before placing your order.
Nationwide (Outside Lahore): Orders are shipped through our trusted courier partners and are typically delivered within 2–4 business days.
Delivery Delays
While we do our best to ensure timely deliveries, unforeseen delays may occasionally occur due to weather conditions, public holidays, or courier-related issues.
If you do not receive your order within the estimated delivery time, please get in touch with our Customer Support Team:
Email: support@manabeautyandspirit.com
Phone / WhatsApp: 0300-4302111
When contacting us, please keep your order number handy so we can assist you as quickly as possible.
Exchange, Returns & Cancellation Policy
We offer a 7-day exchange policy for eligible products.
Your item can be exchanged if:
- It is returned within 7 days of delivery.
- The product is unused, unopened, and in its original packaging.
- The safety seal is intact.
- You have your order number or proof of purchase.
Please Note: Products purchased during promotional sales are not eligible for exchange, unless you receive the wrong, damaged, or defective item.
To request an exchange, simply email us at support@manabeautyandspirit.com or contact us on WhatsApp: 0300-4302111 with your order number and the reason for the exchange.
Returns Policy
If you receive a damaged, defective, or incorrect product, we'll happily replace it.
To request a return:
Contact us within 7 days of receiving your order.
Share your order number along with clear photos of the product.
Our support team will guide you through the return process.
Returned items must be unused, unopened, and in their original packaging.
How to Return an Item
If you've received a damaged, defective, or incorrect product, please follow these steps:
- Take clear photos of the product showing the issue.
- Email us at support@manabeautyandspirit.com or contact us on WhatsApp: 0300-4302111 with:
Your order number
The reason for the return
Photos of the product
Once your return request is approved, send the product back in its original, unopened packaging with the seal intact to:
Mana Beauty & Spirit
Returns Department
House No. 655, Street 4, Sector S, DHA Phase 7, Lahore, Pakistan
After we receive and inspect the returned item, we'll process your replacement or issue a store credit (where applicable).
Please Note: Return shipping charges are the customer's responsibility unless the product received was damaged, defective, or incorrect.
Order Cancellation
Need to cancel your order? Please contact us as soon as possible.
Orders can only be cancelled before they are dispatched. Once your order has been shipped, we won't be able to cancel it.
For any exchange, return, or cancellation requests, contact us at:
Email: support@manabeautyandspirit.com
Phone & WhatsApp: 0300-4302111